Delivery policies DELIVERY POLICIES
1. The order will be delivered to the USER or Authorized Person whose personal data and address have been registered on the MARVELANO CERAMICA website, at the time of completing the purchase.
2. In the purchase process, THE USER will view the shipping cost generated and the period in which they will receive their purchase, which ranges from 2 to 4 business days in main cities and up to 6 business days in other cities, the delivery time. delivery established in your purchase order, may vary due to force majeure circumstances. In that case MARVEL AND CO will communicate the estimated delay.
3. The purchased products will be delivered to the address specified in your purchase order. The order cannot be delivered if the specified address is incorrect.
4. The responsibility of the transport or logistics operator will be limited to: to. Deliver the product to the address indicated in the delivery guide. b. Deliver the product and have the guide signed only by the USER or Authorized to receive the purchase. c. Wait for the recipient/customer to visually review the condition of the product to verify possible physical damage. d. The logistics operator is not authorized to assemble or install any product.
5. The products must be unpacked upon receipt, to control their quantity and quality.
6. When there is a return or non-conformity of the product at the time of delivery for a reason beyond the responsibility of MARVELANO CERÁMICA, the shipping cost will not be refunded.
7. If THE USER or Authorized Person who receives the order is not present at the destination address; The logistics provider must contact the client by telephone in order to arrange a new delivery. If the delivery is not completed on the second attempt, the logistics operator will return the merchandise MARVELANO CERÁMICA and a third shipment will be arranged with the client, with additional charges for transporting the order to the warehouses of MARVELANO CERÁMICA and again to the home. the client's.
8. A successful shipment will be considered once THE CUSTOMER or Authorized Person, upon receipt of the purchased item(s), signs the corresponding delivery receipt, stating their name and identification document, as well as having examined them, therefore which implies your conformity with the products received, in terms of quantity, quality and condition in which they are found.
Delivery policies UNEXPECTED
1. THE CUSTOMER must check the good condition of the order with the carrier or logistics operator that delivers the requested product, indicating in the shipping guide any anomaly that may be detected in the packaging. If, subsequently, once the product has been reviewed, THE CUSTOMER detects any incident such as a bump, breakage, signs of having been opened or any damage caused to it by shipping, the CUSTOMER undertakes to notify MARVELANO CERÁMICA via email at the earliest. possible time frame, within 6 hours of delivery. From that moment on, incidents of this type will not be attended to (only factory warranty issues).
If the reason why the delivery could not be made is the loss of the package, the logistics operator will initiate an investigation. In these cases, delivery times range between five to ten business days.
Delivery policies SATISFACTION POLICY
MARVELANO CERÁMICA offers a return period when the customer notifies their non-conformity with the product to the email hugorodriguez@cermosa.com.ec , up to twenty-one days after receiving their product. The Client has 72 hours to physically return the product to the main warehouses of MARVELANO CERÁMICA, located in the cities of Near Lakhdhirpur Road, Opp Grand Vaibhav Hotel, Morbi -2 , Gujarat- India and confirm it with the sending of the digital copy of the transportation guide and photographs. of the product. MARVELANO CERÁMICA will verify the condition of the product, confirming that it has the original factory packaging and complete accessories, that it has not been used and that it is functioning. MARVELANO CERÁMICA will refund the value of the product by means of a credit note, refund of the product or by credit card if you have paid with it. Products that are damaged, scratched, used or dirty will not be accepted. In this case, the client is subject to the calculation of depreciation of use and transportation cost values.
Delivery policies DAMAGE RETURN POLICY
The customer may exercise his right to a refund considering that at the time of receipt of the merchandise a damaged item is detected, with a dent(s), cut(s), in the case of bumps and/or scratches, the same must be be returned with the carrier.
The customer must notify the news within the next 6 hours to the email: salesmarvelano@gmail.com as long as the damage is to top quality products. The customer is responsible for signing as received in the event of not having reviewed their product.
MARVELANO CERÁMICA offers a return period for purchase errors when the customer notifies their request for a product change to the email: salesmarvela no@gmail.com up to twenty-one days after receiving their product. Once MARVELANO CERÁMICA notifies the customer of the place where they have to make the return, either at the nearest MARVELANO CERÁMICA warehouse or otherwise at the address that they will provide by email, along with their confirmation with the shipment. of the digital copy of the shipping guide and photographs of the product, the customer has 24 hours to make the return. The costs generated by the return will be covered by the customer. MARVELANO CERÁMICA will verify the condition of the product, confirming that it has the original factory packaging and complete accessories, that it has not been used and that it is functioning.
In the event that the error is the responsibility of MARVELANO CERÁMICA, it will assume the costs corresponding to the return.
Delivery policies FACTORY WARRANTY POLICY
The products sold by MARVELANO CERÁMICAhave a Factory Warranty, which is managed through the Technical Services Authorized by the Brand and/or Manufacturer, for manufacturing defects that occur under normal use of the product; that is, domestic, non-commercial or industrial use. It does not apply to physical damage, physical damage to a product automatically voids the warranty. From the date of purchase, the warranty protects only and exclusively factory damage confirmed by the Technical Service Authorized by the Brand and/or Manufacturer. Most products have a one-year factory warranty, some parts and components have a factory warranty of less or more than one year as specified in the individual product warranty. If due to force majeure or fortuitous event the brands, their authorized technical services and/or MARVELANO CERÁMICA do not provide the verification service and compliance with the guarantee, the client releases CA ECUATORIANA DE from civil, administrative or any other type of liability. CERAMIC, with express knowledge on the part of the client that only the manufacturer or its authorized workshops can handle the product (in the case of the manufacturer's warranty). To exercise their right, the client must notify MARVELANO CERÁMICA of the news by email to salesmarvelano@gmail.com or to +91 97144 22 666 , +91 979795 22 666 during office hours, attach the following requirements:
- The purchase invoice.
- Photographic evidence minimum 4 photos including the serial.
- Copy of identification card or RUC of the end customer who owns the invoice
MARVEL AND CO (MARVELANO CERAMICA ) POLICIES
Delivery policies Your data will be kept under strict confidentiality
marvelanoceramica.com uses the security system called SSL (Secure Socket Layer), which is currently the standard used by the most important companies worldwide to carry out secure electronic transactions, which means that all your personal information cannot be read or captured. by third parties while browsing the Internet.
Delivery policies Privacy statement
marvelanoceramica.com will not transfer, under any circumstances, to any company that does not belong to MARVEL AND CO, personal data of customers registered in its Online store, and assures you that these will be handled confidentially and in accordance with current legislation. Delivery policies Required User Information
The "Create an account" form on our website asks users for information such as their first and last name, address, and phone number. This data is used to answer questions about our products and services, to ship orders or to pay bills. It is also used to maintain contact with our customers. Under no circumstances is this information shared with third parties. Delivery policies Commitment to Safety
In relation to our website marvelanoceramica.com makes this security and privacy statement to demonstrate and communicate its commitment to a high ethical business practice with appropriate internal controls. Delivery policies Personal information
The User may exercise the rights of access, rectification and/or deletion of their data or also modify personal information, using any of the following communication channels:
1. Sending an email to salesmarvelano@gmail.com
2. By calling +91 971 44 22 666 or +91 997 95 22 666 from Monday to Friday from 9:00 a.m. to 5:00 p.m.
The Customer is responsible for verifying the shipping information provided in their purchase order. The Client is responsible for keeping their access codes to their account in a safe place to prevent third parties from accessing their marvelanoceramica.com account. Delivery policies BASC Security Policy
“MARVEL AND CO is committed to maintaining the integrity of its processes and continuously improving the Control and Security Management System through compliance with legal requirements, high security standards to prevent illicit activities, corruption and bribery, money laundering. , mitigating the risks that may generate critical events that affect business continuity, promoting security in the use of information technologies.”